Vendor Service Obligations to Join OHN

OHN is not your standard or average internet connection. Health care delivery and lives are literally on the OHN lines and highly dependent on reliable broadband connectivity. Therefore, we maintain strict vendor service level agreements (SLAs) to ensure the highest speed, quality, access and reliability necessary to support the next generation of health.

Vendors interested in connecting new or existing customers in the health care or education industries to our network must meet the following service obligations:

BANDWIDTH REQUIREMENTS

OHN maintains a 10 Mbps bidirectional minimum for each facility connected to OHN

• Layer 3 routed transport with options for Layer 2 site to site interconnects for larger organizations that wish to aggregate several sites
• All non-Layer 2 connections must be monitored by the OHN NOC using our Leaf Node devices

PEERING REQUIREMENTS

All OHN internet service providers must agree to peer with all other OHN service providers and any larger member organizations that wish to peer directly at NWAX or another participating local IXP. Peering requirements can be found in our Forms and Documentation area here.

SERVICE LEVEL AGREEMENTS

With some minor variability being accepted, all vendors must adhere to:

• 99.99% availability (note: this allows for roughly 52 min of unscheduled downtime per year)
• Latency less than 45ms between end user site and NWAX and less than 150ms end to end
• Packet Loss less than .3% between end user site and NWAX and less than 1% end to end
• Jitter less than 9ms between end user site and NWAX and less than 30ms end to end